Frequently Asked Questions (FAQ)

Products

Q1: What are your main products?
A1: Our main products include sublimation paper, self-adhesive vinyl, paint protection film (PPF), and PET wind film, which are widely used in printing, advertising, automotive protection, and other industries.

Q2: Which industries are your products suitable for?
A2: Our products are widely applied in textile printing, advertising signage, automotive paint protection, building glass protection, and more.

Q3: How do I use sublimation paper?
A3: Sublimation paper is used with heat transfer equipment. First, print the design onto the sublimation paper, then transfer it onto fabrics, ceramics, metals, or other materials using high heat.

Q4: Is self-adhesive vinyl easy to install?
A4: Yes, our self-adhesive vinyl products offer strong adhesion, are easy to apply, and can be designed with air-release channels for faster installation and reduced bubbles.

Q5: Does the paint protection film (PPF) offer UV protection?
A5: Yes, our paint protection film is designed to resist yellowing, provide UV protection, and offer excellent scratch resistance to safeguard your vehicle’s paint.

Ordering & Logistics

Q6: What payment methods do you accept?
A6: We accept payments in both EUR and USD. Additional payment options can be arranged based on customer needs.

Q7: Do you provide samples?
A7: Yes, we can provide samples for you to test the quality and performance of our products.

Q8: How long is the delivery time?
A8: Delivery time depends on the order quantity and product type. We will arrange production as quickly as possible to ensure timely delivery.

After-Sales Service

Q9: What should I do if the products are damaged during shipping?
A9: We carefully inspect and securely package all products before shipment. If you receive damaged goods, please contact us promptly, and we will provide a suitable solution.

Q10: Do you offer technical support?
A10: Yes, our team provides guidance on product usage and can assist with any installation or application issues you may encounter.

If you have any further questions, please feel free to contact us!